Technically proficient relationship builders

Technically proficient relationship builders

Today’s successful professional services business needs team members that are both technically proficient and skilled at relationship building – for developing new business and providing quality client service. So why is this becoming more important and how do you manage this relationship-driven competency dynamic? The work is more complex, but clients want it simplified Gone […]

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The relationship still matters – Why you’re not going to be replaced by a robot

The relationship still matters – Why you’re not going to be replaced by a robot

The professional service relationship, between the client and the practitioner, is a special one. Whether it’s a client’s financial freedom, their family’s livelihood, or their professional reputation, the stakes are high. The client needs to implicitly trust the professional service provider. This trust is built over time and can’t be easily replicated, and the human […]

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What’s in a name? – Who is Nike and why is it relevant for professional services?

What’s in a name? – Who is Nike and why is it relevant for professional services?

In Greek mythology, Nike was the goddess of speed, strength and victory. Also known as the Winged Goddess, Nike is most often pictured as having beautiful large wings. She flew around battlefields rewarding the victors with glory and fame, symbolised by a wreath of laurel leaves. She was worshipped because it was believed she could […]

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The new world of professional services

The new world of professional services

The good old days are gone. Post the GFC, professional services clients now expect a very different service. Increasingly sophisticated clients expect professionals to be more responsive and have a better understanding of their business and the commercial pressures they face. Service must now be truly client-centred and professionals need to be creative and empathetic. […]

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