Why is CRM so hard?

Why is implementing a professional services Client Relationship Management (CRM) system so difficult? CRM systems have been around for a long time now. We first saw tailored professional services CRM systems in the 1990s. Most firms know […]

The right type of praise

This is a study about praising children, and changing their mindset, but it has implications for adults too. I think it has implications for the workplace. As leaders, we need to develop growth mindsets, in ourselves and […]

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